Refund policy

📦 RETURN & REFUND POLICY

30-Day Return Policy

We want you to love your Airelia Opus purchase as much as your pet does. If something isn't quite right, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn, unused)

  • With all original tags attached

  • In its original packaging

  • Accompanied by proof of purchase (receipt or order confirmation)

How to Start a Return

To initiate a return, simply email us at moonmoodproducts@gmail.com with your order number and reason for return. Once your return is approved, we'll provide you with a return shipping label and detailed instructions on how and where to send your package.

Please note: Items sent back without prior authorization will not be accepted.

Damages & Issues

We take great care in packaging your order, but accidents can happen. Please inspect your order upon reception and contact us immediately at moonmoodproducts@gmail.com if:

  • The item arrives defective or damaged

  • You receive the wrong item

We'll evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Due to health and safety regulations, certain items cannot be returned:

  • Perishable goods (food, treats, snacks)

  • Custom or personalized products

  • Personal care items

  • Sale items

  • Gift cards

If you're unsure about a specific item, please contact us before purchasing.

Exchanges

The fastest way to get what you want is to return the original item. Once your return is accepted, simply place a new order for the item you'd prefer.

European Union Customers

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same condition requirements apply (unused, with tags, original packaging, proof of purchase).

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at moonmoodproducts@gmail.com.